You'll receive a private link from the event organizer. Simply click the link, enter the access password (if required), and you'll be taken directly to the viewing portal. No downloads or special software needed — it works in any modern web browser on desktop, tablet, or phone.
Our streaming infrastructure supports unlimited concurrent viewers. Whether you have 10 guests or 10,000, the stream quality remains consistent for everyone. We use enterprise-grade Content Delivery Networks (CDNs) to ensure smooth playback regardless of location.
The most common issue is internet speed on the viewer's end. We recommend at least 5 Mbps download speed for HD viewing. If you experience buffering: (1) Refresh the page, (2) Close other tabs or streaming apps, (3) Switch to a wired connection if possible, (4) Try a different browser. Our Technical Support section on the portal page also provides real-time troubleshooting steps.
Yes! All our packages include a digital recording of the full stream, delivered within 3 business days. Premium packages include same-day delivery. The recording can be shared via the same portal link, or we can provide a downloadable file. Extended archival hosting is available as an add-on ($50/year).
Absolutely. Every event gets a unique, private URL that is not indexed by search engines. You can add password protection so only invited guests can access the stream. For corporate clients, we also offer encrypted streams and IP-restricted access for maximum security.
We recommend booking at least 2-4 weeks in advance to ensure availability, especially for weekend weddings and events during peak season (May-October). However, we can accommodate last-minute bookings when our schedule permits — just reach out and we'll do our best!
Common need-to-know questions
All you need is a device with a web browser and an internet connection. Our portal works on:
No special apps or plugins are required. We recommend using Chrome, Safari, Firefox, or Edge for the best experience.
For the best viewing experience, we recommend:
You can test your speed at speedtest.net.
We take reliability extremely seriously. Our setup includes:
We also perform a venue site visit (when possible) to test WiFi and cellular coverage beforehand.
Yes! Our Standard and Premium packages include multi-platform simulcasting. We can stream simultaneously to:
We've planned for this. Our approach includes:
We always have a full local recording running as a safety net, so even in the worst case, you'll have the complete event captured.
Our Basic package ($350) includes: single-camera HD stream, professional audio capture, up to 2 hours of coverage, a private viewing link, and digital recording delivered within 3 days. See our Packages page for full details on all tiers.
Yes, we require a 50% deposit to secure your date. The remaining balance is due 48 hours before the event. We accept credit/debit cards, bank transfers, and digital payment methods (Zelle, Venmo, PayPal).
We understand plans change. Our policy is:
Yes! We serve events within a wide regional area. Travel within 50 miles is included in our pricing. For events beyond 50 miles, a small travel fee applies. We're also available for destination events — contact us for a custom quote.
We're happy to help. Reach out and we'll get back to you within 24 hours.
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